Veterinary Shift Leader

VetnCare; Napa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Shared Impact Bonus

Job summary

VetnCare is seeking a Team Lead to support hospital operations, workflow, and client experience. This non-management frontline leader helps coordinate shift activities, assists teammates in real time, and bridges communication to the Hospital Manager.

Role requires clinical or client-service background and a commitment to teamwork and accountability. As a Team Lead, you will monitor flow, support deployment plans, and mentor staff while ensuring that patient care and client experience remain top

Qualifications

• Minimum 2 years of experience in a veterinary hospital or healthcare environment.
• Demonstrated strength and advanced proficiency within their functional area (clinical support, client service, or hospital operations workflow).
• Proven ability to teach workflows and skills to others, not just perform them.
• Strong verbal and written communication skills.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Proficiency or willingness to learn VetnCare systems, such as Pulse and Google Suite.
• Consistent, reliable, and accountable every shift.

Responsibilities

• Performs duties at a high level within their functional area throughout every shift.
• Active involvement in frontline hospital operations and patient or client support.
• Supports with client communication, scheduling, and hospital flow.
• Escalates issues to hospital leadership when needed and maintains safety and compliance.

Tools

Pulse

Google Suite

Smartflow

Job description

VetnCare is seeking a Team Lead to support hospital operations, workflow, and client experience. This non-management frontline leader helps coordinate shift activities, assists teammates in real time, and bridges communication to the Hospital Manager.

Role requires clinical or client-service background and a commitment to teamwork and accountability. As a Team Lead, you will monitor flow, support deployment plans, and mentor staff while ensuring that patient care and client experience remain top