Veterinary Shift Lead: Lead, Train & Elevate Care

Banfield Pet Hospital; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plans

Paid time off

Education allowance

Wellbeing resources

Life insurance

Job summary

Banfield Pet Hospital in New York seeks a Shift Lead to support both client services and veterinary paraprofessional tasks. The role balances leadership with hands-on duties to keep operations productive across shifts.

You will assist the Practice Manager and COS, guide staff, educate clients on wellness plans, and ensure high standards of care and service in a fast-paced hospital environment.

Qualifications

• Associate degree or veterinary technician certification preferred.
• Two years experience in healthcare, veterinary or service industry required.
• Prior supervisory experience preferred.

Responsibilities

• Lead paraprofessional duties and assist with veterinary assistant tasks.
• Recruit new clients and manage client/pet flow to maximize productivity.
• Educate clients about wellness plans and preventive care.
• Assist with surgery as applicable and support veterinary team.
• Ensure safety, cleanliness and proper medical charting.
• Coordinate with Practice Manager and COS for communication and operations.

Skills

Leadership

Communication Skills

Priority Setting

Approachability

Directing Others

Problem Solving

Customer Focus

Education

Associate degree or veterinary technician certification

Job description

Banfield Pet Hospital in New York seeks a Shift Lead to support both client services and veterinary paraprofessional tasks. The role balances leadership with hands-on duties to keep operations productive across shifts.

You will assist the Practice Manager and COS, guide staff, educate clients on wellness plans, and ensure high standards of care and service in a fast-paced hospital environment.