Veterinary Shift Lead — Lead the Team & Elevate Care

MARS Veterinary; San Lorenzo (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Banfield Pet Hospitals seeks a Shift Lead to balance leadership and paraprofessional duties. You will supervise the paraprofessional team, promote hospital services, manage client and pet flow, and ensure high-quality patient care while supporting the Practice Manager. This role requires strong client communication and clinical teamwork.

The position emphasizes leadership, scheduling, staff development, and adherence to hospital protocols to deliver exceptional preventive care and client service.

Qualifications

• Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience.

Responsibilities

• Paraprofessional duties: assist CSC/ veterinary assistant tasks, promote hospital services, manage client flow, maximize pet visits, educate clients on wellness plans and preventive care, handle documentation and invoices, and assist with prescribed medications.

Skills

Leadership

Priority Setting

Approachability

Directing Others

Conflict Management

Customer Focus

Communication Skills

Teamwork

Problem Solving

Adaptability

Education

Associate’s degree or veterinary technician certification/licensure

Job description

Banfield Pet Hospitals seeks a Shift Lead to balance leadership and paraprofessional duties. You will supervise the paraprofessional team, promote hospital services, manage client and pet flow, and ensure high-quality patient care while supporting the Practice Manager. This role requires strong client communication and clinical teamwork.

The position emphasizes leadership, scheduling, staff development, and adherence to hospital protocols to deliver exceptional preventive care and client service.