Veterinary Route Care Specialist — Compassionate & Reliable

Gateway Services Inc.; Columbus (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Hourly pay + overtime

Medical/Dental/Vision

Life/AD&D/LTD

401(k) match

Tuition assistance

Paid holidays & PTO

Career development

Meaningful work

Job summary

Gateway Services Inc. in Columbus, Ohio, seeks a Veterinary Route Service Specialist to be the face of our pet aftercare program with clinics and pet parents.

This full-time, on-site role emphasizes field duties, careful animal handling, and professional client service. You will manage a demanding route, load equipment, perform pickups and deliveries with dignity, scan records, and build trusted relationships with veterinary partners.

Qualifications

• High school diploma or GED required
• Prior customer service or route-based experience preferred
• Valid driver’s license with a clean driving record
• Comfortable using mobile technology and CRM systems
• Ability to work early mornings, weekends, or holidays as needed

Responsibilities

• Review daily routes, load equipment, and verify items before departure
• Visit clinics, build relationships, and follow procedures
• Retrieve deceased pets respectfully, often from chest freezers
• Use company tech to scan pets at pickup/delivery and verify names/IDs
• Document requests accurately and complete follow-through
• Interact with pet parents with compassion and professionalism
• Return to Care Center to unload pets and complete scanning/hand-offs
• Maintain responsibility for each pet until received and documented
• Serve as primary contact for clinics and address questions promptly
• Deliver consistent, high-quality service while gathering feedback to improve the clinic experience

Skills

Personable

Reliable

Detail-oriented

Physically capable

Organized

Clear communicator

Education

High school diploma or GED

Tools

CRM systems

Mobile technology

Job description

Gateway Services Inc. in Columbus, Ohio, seeks a Veterinary Route Service Specialist to be the face of our pet aftercare program with clinics and pet parents.

This full-time, on-site role emphasizes field duties, careful animal handling, and professional client service. You will manage a demanding route, load equipment, perform pickups and deliveries with dignity, scan records, and build trusted relationships with veterinary partners.