Compassionate Veterinary Route Specialist

Gateway Services Inc.; Boonsboro (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

Gateway Services is seeking a Veterinary Route Service Specialist to act as the first face of the company with veterinary clinics and pet parents on a defined route in Boonsboro, MD. You will handle pickups and deliveries with accuracy and professionalism.

This on-site, relationship-focused role requires independence, organization, and the ability to stay composed in emotionally sensitive environments while upholding safety and quality standards.

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies.
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
• Support basic account related administrative tasks.
• Provide clinics with information on available services and commemorative options; distribute approved materials.
• Identify service opportunities and refer potential leads to Business Development.

Skills

Customer service

Route-based experience

Account management

Education

High school diploma or GED

Job description

Gateway Services is seeking a Veterinary Route Service Specialist to act as the first face of the company with veterinary clinics and pet parents on a defined route in Boonsboro, MD. You will handle pickups and deliveries with accuracy and professionalism.

This on-site, relationship-focused role requires independence, organization, and the ability to stay composed in emotionally sensitive environments while upholding safety and quality standards.