Veterinary Route Care Specialist – Trusted Clinic Liaison

Gateway Services Inc.; Indianapolis (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

Tuition assistance

Job summary

Gateway Services Inc. in Indianapolis is seeking a Veterinary Route Service Specialist to be the primary face of the company to veterinary clinics and occasionally pet parents. You will manage a demanding route with accuracy, professionalism, and care while handling pets in emotionally sensitive situations.

This role requires physical activity, independence, and strong organization. You will document requests, use mobile tech and CRM, and maintain safety and client relationships on every stop.

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.

Skills

Customer service

Route management

Communication

Reliability

Education

High school diploma or GED

Tools

CRM systems

Job description

Gateway Services Inc. in Indianapolis is seeking a Veterinary Route Service Specialist to be the primary face of the company to veterinary clinics and occasionally pet parents. You will manage a demanding route with accuracy, professionalism, and care while handling pets in emotionally sensitive situations.

This role requires physical activity, independence, and strong organization. You will document requests, use mobile tech and CRM, and maintain safety and client relationships on every stop.