Compassionate Veterinary Route Specialist

Gateway Services Inc.; Northborough (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Industry-leading benefits package

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Job summary

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Northborough, MA. The role involves handling pets with dignity, managing a demanding route, and serving as the primary company representative to veterinary clinics and pet parents.

The position requires independence, organization, and composure in emotionally sensitive situations. Training will be provided, with on-call weekends and an emphasis on accuracy and professionalism.

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure items are correct before departure.
• Visit assigned veterinary clinics, maintain professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of environments.
• Use company technology to scan pets at pickup and delivery; verify names, IDs, and instructions.
• Accurately document requests and complete all follow-through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets and hand off to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as primary contact for clinics, addressing questions promptly.

Skills

Customer service

Reliability

Communication

Education

High school diploma or GED

Tools

CRM systems

Job description

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Northborough, MA. The role involves handling pets with dignity, managing a demanding route, and serving as the primary company representative to veterinary clinics and pet parents.

The position requires independence, organization, and composure in emotionally sensitive situations. Training will be provided, with on-call weekends and an emphasis on accuracy and professionalism.