Veterinary Receptionist - Sharon Center Veterinary Hospital

Cherokee Trail Veterinary Hospital, PA; Medina (OH); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Generous CE allowance and paid CE time

401(k) with up to 5% company match

Pet care discounts

PTO and floating holidays

Job summary

Cherokee Trail Veterinary Hospital, PA is seeking a Full-Time Customer Service Representative. This role involves greeting clients, managing appointments, and providing compassionate client education. Ideal candidates are detail-oriented, tech-savvy, and passionate about providing excellent customer service to pet owners. Benefits include competitive pay, insurance options, CE allowances, and a supportive work environment that values growth and teamwork.

Qualifications

• Experience in customer service, especially in a veterinary or medical environment is preferred.
• Ability to handle multiple tasks while maintaining quality service.
• Strong communication skills, particularly with distressed pet owners.

Responsibilities

• Greet clients warmly upon arrival.
• Schedule appointments effectively.
• Provide clear and compassionate client education.
• Manage patient records accurately.
• Support the veterinary team with effective communication.
• Process payment transactions efficiently.
• Ensure a welcoming and organized lobby environment.

Skills

Customer service skills

Organizational skills

Multitasking ability

Tech-savvy

Compassionate communication

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Sharon Center Veterinary Hospital we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Why you’ll love us

• Team First Culture - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
• Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What you’ll be doing

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

You are

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail‑obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech‑savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

What’s in it for you

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (from finances to wellness and everything in between).
• Access to Encore Vet Group’s library of training, CE, and career development resources.
• A 401(k) with up to 5% company match.

Pay Range

USD $16.00 - $17.00 /Hr.