Veterinary Client Service Representative

Innovetive Petcare; Glen Head (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Compensation

Training & Career Development

Comprehensive Health Benefits

Pet Care Discounts

Generous Paid Time Off

401(k) with Company Match

Job summary

Innovetive Petcare is seeking a Veterinary Client Service Representative for our Glen Head front desk. This non-clinical role focuses on delivering a welcoming experience to pets and their people.

You will greet clients, answer questions, schedule appointments, maintain records, process payments, and coordinate with our veterinary team. The ideal candidate demonstrates strong communication, organization, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• A compassionate, patient, and professional approach to client interactions.
• Willingness to learn veterinary terminology, systems, and processes.
• Previous veterinary reception or customer service experience is preferred.

Responsibilities

• Greet clients and help create a warm, welcoming experience
• Answer incoming calls and assist with client questions
• Schedule and confirm appointments
• Maintain accurate client and patient records
• Process payments and assist with routine front desk transactions
• Coordinate communication between clients and our medical team
• Help keep the front desk organized and daily workflows running smoothly
• Provide compassionate, professional support to clients throughout their visit

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Team player

Vet terminology

Vet reception experience

Job description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Glen Head, New York

Compensation: $17.00 - $19.00 / hour

Description

Customer Service Representative | Veterinary Reception

Station Plaza Veterinary Group is looking for a friendly, organized, and compassionate Customer Service Representative to join our front desk team!

As one of the first faces our clients see and voices they hear, our Customer Service Representatives play an important role in creating a welcoming, supportive experience for pets and the people who love them. If you thrive in a fast-paced environment, enjoy helping people, and know how to keep things organized when there are a dozen things happening at once, we’d love to meet you.

Some of the responsibilities you will own in this role:

• Greet clients and help create a warm, welcoming experience
• Answer incoming calls and assist with client questions
• Schedule and confirm appointments
• Maintain accurate client and patient records
• Process payments and assist with routine front desk transactions
• Coordinate communication between clients and our medical team
• Help keep the front desk organized and daily workflows running smoothly
• Provide compassionate, professional support to clients throughout their visit

A Quick Note About the Role

This is a front desk/customer service position rather than a clinical role. Animal restraint, treatments, medication administration, and other hands‑on patient care responsibilities are handled by our Veterinary Assistants and Veterinary Technicians.

Preferred Qualifications

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• A compassionate, patient, and professional approach to client interactions
• Comfort working both independently and as part of a team
• Willingness to learn veterinary terminology, systems, and processes
• Previous veterinary reception or customer service experience is preferred

Benefits

• Competitive Compensation – $17.00–$19.00/hour, based on experience, skills, and qualifications.
• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.