Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Town of Vestal (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

CE allowance

Uniform allowance

Pet care discounts

PTO & floating holidays

Employee Assistance Program

401(k) with company match

Access to training resources

Job summary

Vestal Veterinary Hospital in Vestal, NY is seeking a Full-Time Customer Service Representative to welcome clients both in person and by phone, manage daily appointments, and support the veterinary team with clear communication and patient record upkeep.

The role emphasizes warmth, efficiency, and exceptional client education, with a focus on delivering a calm, welcoming lobby experience for pet parents and their companions.

Qualifications

• 1–2 years of experience in a veterinary setting preferred and training available for the right person
• People person who creates great experiences from first phone call to tail wag
• Organized and detail-oriented, keeps appointments, records, and communications running smoothly
• Master multitasker who stays calm and kind during busy times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, compassionate communication, especially when pet parents are stressed
• Eager to grow skills in a hospital that values professional development and team culture

Responsibilities

• Greet clients with warmth and professionalism in person and on the phone
• Schedule appointments and help manage daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

Skills

Customer service

Communication

Organization

Multitasking

Tech-savvy

Calm demeanor

Friendliness

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Vestal Veterinary Hospital, we’re more than just a veterinary clinic, we’re a team that leads with compassion, connection, and care. We’ve proudly served Vestal, NY and the greater Southern Tier community since 1960, and we’re AAHA accredited. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

What You’ll Do

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

What We’re Looking For

• 1-2 years of experience in a veterinary setting preferred. We’re happy to train the right person who’s eager to learn
• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

Schedule

• Full-time, Day shift, 8-hour shifts
• No weekends
• No holiday shifts required

Compensation

$16.00 to $19.00 per hour. Final compensation will be determined commensurate with experience.

Why Join Vestal Veterinary Hospital?

Team First - We treat every teammate like gold, creating a supportive and caring environment. Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion. Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What’s in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Encore Vet Group

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

Pay Range

USD $16.00 - USD $19.00 /Hr.