Customer Service Representative

Sharon Center Veterinary Hospital; Medina (OH); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Insurance

CE allowance

Uniform allowance

Pet care discounts

PTO

Military leave

Employee Assistance Program

401(k) with match

Zusammenfassung

Sharon Center Veterinary Hospital is seeking a Customer Service Representative to greet clients, answer phones, and maintain a calm, organized front desk while the veterinary team focuses on medicine.

You will support families during routine visits and difficult times, keep scheduling and records systems up to date, and multi-task in a fast-paced environment. This full-time role offers 8-hour shifts with rotating Saturdays and competitive pay.

Qualifikationen

• 1-2 years of experience in a client-facing role.
• Clear and warm communication with clients in person and by phone.
• Comfortable navigating digital scheduling and patient records systems.
• Able to support families during both routine visits and emotional consultations.

Aufgaben

• Greet clients and check-in patients at the front desk.
• Maintain a calm, organized lobby during busy periods and phone calls.
• Provide compassionate support to clients and pet parents during all life stages.
• Support veterinary team by ensuring front-of-house runs smoothly.

Kenntnisse

Customer service

Phone communication

Record systems

Empathy

Tools

Scheduling software

Patient records system

Jobbeschreibung

Overview

The phone rings while you're checking in a golden retriever for his annual exam, a client walks in with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as a Customer Service Representative at Sharon Center Veterinary Hospital.

What You'll Help Make Possible

• A front desk experience that makes clients feel welcomed, heard, and never rushed.
• A lobby that stays calm and organized even when the phones are ringing and the schedule is full.
• Pet parents who leave feeling confident and cared for, whether they're here for a routine wellness visit or facing a difficult medical decision.
• Compassionate support for families during every stage of their pet's life, including those moments when a beloved companion is nearing end of life.
• A veterinary team that can focus on medicine because the front of house is running smoothly.

What We're Looking For

Required:

• 1-2 years of experience
• Comfortable communicating clearly and warmly with clients, in person and by phone
• Comfortable navigating digital systems and patient charts
• Able to provide compassionate support to clients during both happy and emotionally challenging visits

Preferred:

• Comfortable multitasking while staying calm and present for clients and their pets
• Tech-savvy and confident navigating digital scheduling and records systems

Schedule

• Full-time
• 8 hour day shifts
• Rotating Saturday schedule (hospital hours on Saturdays are 8:00 AM- 1:00 PM)
• No holiday shifts required

Compensation

$17.00 per hour, based on experience, skills and qualifications.

Perks+Benfits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Check us out: www.sharoncentervethospital.com

#LI-DNI

Pay Range

USD $17.00 - USD $17.00 /Hr.