Client Service Representative - Mission Viejo, CA

ABCofMV; Mission Viejo, Northern (CA, KY); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Roth retirement plan

Flexible Spending Account

529 Savings Plan

Tuition assistance

Referral bonus

Health insurance

Lab work discount for employee pets

Pet discounts on services/products

Quarterly rewards bonus

CE allowance

Uniform allowance

Six paid holidays

Employee Assistance Program

Employee discount program

Job summary

Animal & Bird Clinic of Mission Viejo is hiring a Customer Service Receptionist to join our busy veterinary team. This full-time role requires weekend hours and offers on-site training to support patients and their families. You will greet clients, manage appointments, and handle billing with care.

The position emphasizes empathy, strong communication, and the ability to multitask in a fast-paced environment while delivering compassionate service to pets and their families.

Qualifications

• High school diploma or GED required.
• Previous customer service or veterinary reception experience preferred.
• Training provided on-site to learn processes and systems.

Responsibilities

• Answer incoming calls and schedule appointments.
• Monitor and respond to client emails and inquiries.
• Present and explain charges for services and process payments accurately.
• Assist with keeping electronic medical records and patient charts organized.

Skills

Customer service

Reception experience

Multitasking

Communication

Education

High school diploma or GED

Job description

Animal & Bird Clinic of Mission Viejo is Hiring Customer Service Representative!

Role: Customer Service Receptionist
Status: Full-time
Salary: Starting at $20.00 per hour
Schedule: Flexible scheduling with weekend hours required
Experience: Customer service or veterinary reception experience preferred; training provided

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.
• Wellness & Peace of Mind: Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.
• Lifestyle Perks You’ll Appreciate: Full-time and part-time opportunities, six paid holidays for eligible full-time employees, an Employee Assistance Program, and an employee discount program.

Looking for a customer service role where you can help animals, support their families, and learn something new every day? We’re expanding our reception team and looking for three friendly, dependable Customer Service Receptionists who enjoy helping people and thrive in a busy environment.

This position is ideal for someone who brings a strong work ethic, a compassionate approach, and the ability to manage multiple priorities without losing sight of the person or pet in front of them. Veterinary experience is helpful, but a positive attitude and willingness to learn are what matter most.

Why Our Customer Service Representatives Love It Here

• Full-time and part-time opportunities to fit different scheduling needs.
• Hands‑on training and opportunities to learn on the job.
• A team‑oriented environment where everyone works together.
• The chance to build meaningful relationships with pets and their families.
• A role where your compassion, organization, and communication skills make a difference.
• Opportunities to strengthen your veterinary knowledge and customer service experience.

What Our Customer Service Representatives Do

• Answer incoming calls using a five‑line telephone system.
• Schedule appointments and help manage the hospital’s daily calendar.
• Monitor and respond to client emails.
• Make outbound calls to follow up with pet owners.
• Contact other veterinary hospitals to request medical records for shared patients.
• Check patients and clients in and out efficiently.
• Present and explain charges for veterinary services.
• Process payments accurately and professionally.
• Answer client questions about hospital products and services.
• Educate clients about non‑medical pet‑care topics, including heartworm prevention, flea prevention, house‑training, and local training resources.
• Manage electronic medical records, patient charts, and client correspondence.
• Maintain a clean, organized, and welcoming reception area.
• Help keep the interior and exterior of the hospital neat and presentable.
• Participate in shared opening and closing cleaning duties.
• Clean animal waste from the lobby and other hospital areas when needed.

What You’ll Bring

• A high school diploma, GED, or equivalent.
• Excellent listening, communication, and customer service skills.
• Compassion for pets and the people who love them.
• The ability to respond to clients’ emotions with patience, empathy, and professionalism.
• Strong multitasking and organizational skills.
• The ability to manage several calls, records, and client needs at the same time.
• A dependable work ethic and willingness to learn on the job.
• A positive, fun, and friendly attitude.
• A collaborative, team‑first mindset.
• The physical ability to lift at least 45 pounds.
• Willingness to work weekend hours and participate in shared cleaning responsibilities.

The Extras You’ll Actually Feel

As a Customer Service Receptionist, you’ll be an important connection between our clients and medical team. From helping a worried pet owner schedule an appointment to making sure records are complete and payments are processed accurately, your work will help create a smoother, more compassionate experience for everyone.

You’ll also have opportunities to build your veterinary knowledge, develop valuable communication skills, and become part of a team that shares responsibility for keeping the hospital welcoming, organized, and ready to care for pets.

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long‑term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, inclusion, and belonging are core values at Animal & Bird Clinic of Mission Viejo and Vetcor. We are committed to building and sustaining an inclusive and equitable workplace where every team member feels respected, supported, and empowered to be their authentic self. We believe our unique perspectives and experiences strengthen our team and help us provide exceptional care to our patients, clients, and one another.

Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well‑being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well‑being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings.

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well‑being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well‑being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings.