Veterinary Receptionist - Hartfield, VA

Hartfield Animal Hospital; Hartfield (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance

Paid time off

Uniform allowance

Employee pet discounts

Job summary

Hartfield Animal Hospital is seeking a friendly Veterinary Receptionist to be the first and last face clients see. You will keep the lobby organized, assist with scheduling, and coordinate payments and records for a busy practice.

Experience in veterinary reception or customer service is preferred, but we value clear communication, empathy, and a cooperative team attitude above all. Enjoy a supportive environment with opportunities for growth and staff discounts.

Qualifications

• Experience in veterinary reception or customer service preferred.
• Excellent customer service and communication skills.
• Friendly, professional, and compassionate approach to working with clients.
• Strong organizational and multitasking abilities.
• Comfort with computers and learning new software.
• Ability to manage busy lobby with calm demeanor.

Responsibilities

• Welcome clients and their pets and create a positive experience from the moment they arrive
• Answer incoming calls and assist clients with questions, scheduling, and general hospital information
• Schedule and confirm appointments while helping maintain an organized daily flow
• Check clients and patients in and out efficiently
• Process payments and maintain accurate client account information
• Update client and patient information and maintain accurate records
• Coordinate with veterinarians and clinical team members to help coordinate patient care
• Relay messages and information accurately and promptly
• Assist clients with prescription and food requests according to hospital procedures
• Provide clear, compassionate communication during both routine and emotional situations
• Address client questions and concerns and escalate issues appropriately when needed
• Maintain a clean, welcoming, and organized reception area
• Support teammates and pitch in wherever needed to keep the front desk running smoothly

Skills

Customer service

Communication

Multitasking

Organization

Phone etiquette

Team player

Job description

Who we are

Hartfield Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-time

Salary: Negotiable and based on experience

Schedule: Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–1:00 PM. An additional half day will be determined at the time of hire.

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love animals, enjoy helping people, and know how to keep things moving when the phones are ringing and the lobby is busy? You might be exactly who we’re looking for!

Hartfield Animal Hospital is looking for a friendly, dependable Veterinary Receptionist to join our fantastic team. As one of the first and last people our clients interact with, you’ll play an important role in making every visit feel welcoming, organized, and cared for.

Experience in a veterinary or customer service setting is preferred but not required. What matters most is that you’re a great communicator, enjoy working with people and pets, and are ready to jump in and support your teammates.

Why Our Veterinary Receptionists Love It Here

We’re a fun group that works hard to serve our large client base—and we genuinely enjoy working together. From hockey to football, Hallmark movies to Harry Potter, and makeup to “spooky season,” there’s a pretty good chance you’ll find someone here who shares your interests.

We believe work is better when people can be themselves, laugh together, ask for help when they need it, and know their teammates have their back. The occasional mid-day meme sharing doesn’t hurt either.

What Our Veterinary Receptionists Do

• Welcome clients and their pets and help create a positive experience from the moment they arrive
• Answer incoming calls and assist clients with questions, scheduling, and general hospital information
• Schedule and confirm appointments while helping maintain an organized daily flow
• Check clients and patients in and out efficiently
• Collect and process payments and maintain accurate client account information
• Update client and patient information and maintain accurate records
• Communicate with veterinarians and clinical team members to help coordinate patient care
• Relay messages and information accurately and promptly
• Assist clients with prescription and food requests according to hospital procedures
• Provide clear, compassionate communication during both routine and emotional situations
• Help address client questions and concerns and escalation issues appropriately when needed
• Maintain a clean, welcoming, and organized reception area
• Support your teammates and pitch in wherever needed to keep the front desk running smoothly

What Our Veterinary Receptionists Bring

• Previous veterinary reception or customer service experience is preferred but not required
• Excellent customer service and communication skills
• A friendly, professional, and compassionate approach to working with clients
• Strong organizational and multitasking skills
• Comfort managing phones, appointments, client questions, and competing priorities in a busy environment
• Attention to detail and the ability to maintain accurate records
• Confidence using computers and learning new software and technology
• The ability to communicate effectively with clients and coworkers in person, by phone, and electronically
• A team-first attitude and willingness to ask for help and offer it when someone else needs itPatience, empathy, and professionalism when navigating difficult or emotional conversations
• A genuine love for animals and the people who care for them
• A sense of humor and willingness to participate in the occasional mid-day meme exchange

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re looking for a workplace where people work hard, appreciate each other, and aren’t afraid to have a little fun along the way, we’d love to meet you.

Diversity, equity, and inclusion are core values of Hartfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.