Veterinary Receptionist — Four-Day Week + Great Benefits

Veterinary Practice Partners; Tempe (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Onboarding and mentorship

Professional development

Employee pet discount

Job summary

Topaz Vet Clinic in Tempe, AZ seeks a dedicated Veterinary Receptionist to join our team. Candidates may come from medical, dental, urgent care, or high-volume hospitality backgrounds and should be calm, compassionate, and customer-focused.

Veterinary knowledge is not required; onboarding and training are provided. We offer comprehensive benefits, PTO, a 401(k), onboarding mentorship, and opportunities for professional development.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer multi-line phone system, direct calls, and respond to scheduling/service inquiries
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Customer service

Verbal communication

Written communication

Multitasking

Organizational skills

Teamwork

Tools

Microsoft Office

Cornerstone

Avimark

Job description

Topaz Vet Clinic in Tempe, AZ seeks a dedicated Veterinary Receptionist to join our team. Candidates may come from medical, dental, urgent care, or high-volume hospitality backgrounds and should be calm, compassionate, and customer-focused.

Veterinary knowledge is not required; onboarding and training are provided. We offer comprehensive benefits, PTO, a 401(k), onboarding mentorship, and opportunities for professional development.