Veterinary Receptionist

Topaz Vet Clinic; Tempe (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding & mentorship

Pet discount

Job summary

Topaz Vet Clinic in Tempe, AZ is seeking a dedicated Veterinary Receptionist who can greet clients, manage appointments, and provide compassionate service at the front desk. No veterinary background required; comprehensive onboarding will train you.

We value a calm demeanor under pressure, strong communication, and a genuine affection for animals. The role offers a full-time schedule, competitive benefits, and the chance to grow with a small, caring team.

Qualifications

• Minimum 1 year front desk or medical/customer service experience.
• Strong verbal and written communication with active listening.
• Experience with appointment scheduling, phone systems, data entry and POS.

Responsibilities

• Greet and check in clients at the front desk in a friendly manner.
• Answer multi-line calls and schedule appointments.
• Process payments and post charges; manage checkout.
• Provide compassionate service to clients experiencing anxiety or distress about their pet.
• Enter data accurately and maintain organized records in the practice management system.
• Relay messages to clinical staff and flag urgent issues.
• Keep reception and waiting area clean and welcoming.

Skills

Front desk experience

Customer service

Verbal & written comms

Active listening

Conflict resolution

Appointment scheduling

Multi-line phone system

Data entry

POS / payment processing

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Topaz Vet Clinic is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Employee pet discount because we know your pets are family, too.

Salary

$18 - $21 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full time position. Our practice is open Monday through Friday, 7:30 AM to 6:00 PM, four-day workweek with four 10-hour shifts. No weekend hours!

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

We are an AAHA-accredited, 4-doctor veterinary practice, seeking a motivated and personable receptionist to be a welcoming face at our clinic. We’re a smaller team that values growth, learning, and compassion, for both our patients and each other. This role is ideal for someone who thrives in a fast-paced environment, enjoys multi-tasking, and takes pride in delivering excellent service and client/patient care