Veterinary Receptionist - Customer Service Representative

Green Dog Veterinary Center; California; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Mentorship opportunities

No holiday work

No 24-hour shifts

Job summary

Green Dog Veterinary Center is seeking an experienced veterinary receptionist to manage front desk duties, phone traffic, and client communications in a mid-sized, family-oriented team. The role emphasizes compassionate client service for both people and their pets.

The position supports an outpatient-focused clinic with a strong emphasis on teamwork, balance, and a mentorship-minded environment, located across Venice, Van Nuys, and Sherman Oaks.

Qualifications

• Compassion for clients and pets.
• Exceptional customer service and relaying medical information.
• Amazing conflict resolution skills in difficult situations.
• Organizational skills for daily tasks.
• Strong communication and computer skills.
• Thriving in a fast-paced, changing environment.

Responsibilities

• Greeting, intake forms, medical history, and payments.
• Leading busy clinics with 25-30 patients daily.
• Invoicing and checking out clients.
• Phone handling and appointment scheduling.
• Clinic paperwork preparation and organization.
• Animal handling and administration of medications.
• Record keeping and supply management.
• Computer proficiency, including Mac IOS and Google Docs.

Skills

Compassion

Customer service

Conflict resolution

Organization

Communication

Fast-paced environment

Tools

Mac IOS

Google Docs

Job description

Job Description

Are you a seasoned veterinary receptionist?
Are you familiar with the fast paced environment of running a front desk and having to also answer phones?
Wish you could just focus on the humans and pets in front of you? Well now you can!

Nothing is more stressful than having clients lined up in front of you with phones ringing off the hook while you try and finish a client call. We’ve all been there.
At Green Dog we believe that great client service means being able to focus on the People and Pets in our clinic. We accomplish this by employing a remote phone team that handles our inbound call traffic so our in-house service team can engage with and improve our client’s experience. Because of this method our in-house service team stays connected to our clients, their pets, and the medical team constantly. Our highly skilled team is compassionate, happy, and effective.

We are seeking experienced veterinary client service representatives who are not afraid to think outside the box and contribute to all aspects of a veterinary practice. Professionals who enjoy being productive in a calm organized environment and who long to feel part of a mid-sized family-oriented team.

Essential Duties & Responsibilities:

• - Greeting, intake forms, medical history, and payments
• - Leading busy clinics with 25-30 patients daily
• - Invoicing and checking out clients
• - Phone handling and appointment scheduling
• - Clinic paperwork preparation and organization
• - Animal handling and administration of medications
• - Record keeping and supply management
• - Computer proficiency, including Mac IOS and Google Docs

Qualifications/ What you should be passionate about:

• - Compassion for clients and pets
• - Exceptional customer service and relaying medical information
• - Amazing conflict resolution skills, ability to handle difficult situations firmly but with compassion and kindness
• - Organization and effective execution of daily tasks
• - Strong communication and computer skills
• - Thriving in a fast-paced, changing environment

Company Description

While we are renowned for our expertise in dentistry, we also handle a substantial number of general wellness appointments daily, ensuring a well-rounded veterinary experience for our team. Our facility boasts board-certified internists and cardiologists, advanced imaging capabilities.

Before you submit your application, we want you to get to know us on a personal level and understand our values. Take the time to decide if we are the kind of people you would love to have numerous coffee chats with.

Why Does Green Dog Exist?

At Green Dog, our mission is to create optimal animal healthcare and wellness through an employee-first model of operation. We believe that exceptional animal medicine stems from prioritizing great people-care.

What Does Green Dog Believe?

We firmly believe that by making employees' work lives easier, we create the best version of animal care. Cultivating a human-first environment, equipping our team members with the best tools for their work, and reducing reliance on inefficient processes all contribute to an enhanced experience for everyone involved.

Who Are We Looking For?

We continually review, assess, and gather feedback from our existing team members to identify the core attributes that make our best employees stand out. We have found that the following six attributes are crucial for success at Green Dog:

ICARE:

INTEGRITY - Do the Right thing, regardless of how hard.
COMPASSION - Selfless acts of understanding, empathizing with, and alleviating the suffering of others.
ACCOUNTABILITY - Willingness to take responsibility for one's actions, decisions, and their consequences.
RELIABILITY - Being where and doing what you say you will and able to be counted on by others.
EDUCATION - You can never stop learning, being a lifelong student.
If you have read this far and still believe that we are the kind of people you'd love to work alongside, we are eager to hear from you.

Why Green Dog?

• - Outpatient-only practice with no holiday work and no 24-hour shifts
• - No walk-in emergency cases
• - Consistently fully staffed days
• - Desirable locations in Venice, Van Nuys, and Sherman Oaks.
• - A brand-new, 10,000 sq. ft. facility in beautiful Venice, near the beach
• -World class ground up built new clinic in Van Nuys opening soon
• - Mentorship opportunities in internal medicine, GP, and dentistry.
• - Excellent work-life balance
• - We maintain an easy-going approach, understanding the inherent stress of animal care
• - Competitive salary and bonus structure commensurate with