Client Services Representative

National Veterinary Associates; Crest Hill (IL); On-site; USD 20,664 - 23,419; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Free mental health benefit

Job summary

National Veterinary Associates is seeking a part-time client services associate to greet clients, answer questions, schedule appointments, and process payments in a fast-paced veterinary setting. You will handle calls, mail and email, and maintain client data in our practice management software while escalating complex issues to senior staff.

Minimum 1 year related experience required. We offer a supportive team culture, health/dental/vision insurance if eligible, and a 401(k) with company

Qualifications

• 1+ years of customer service, plus veterinary experience

Responsibilities

• Greets clients and responds to questions
• Processes incoming and outgoing patients and payments
• Answers phone calls and screens service needs
• Schedules appointments and handles mail/email
• Documents and maintains client information in practice management software
• Escalates complex matters to senior staff

Skills

Customer service

Veterinary experience

Attention to detail

Team-oriented

Calm under pressure

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Why You’ll Love It Here

• Well-Rounded Medicine: Wellness, diagnostics, surgery, and laser therapy
• Modern Equipment: Digital full body & dental radiographs, in-house diagnostics
• Supportive Team: Collaborative, family-like culture that values growth
• Positive Environment: Team building and open communication
• Make an Impact: Build relationships with clients and truly make a difference

What We’re Looking For

• 1+ years of customer service, plus veterinary experience
• Strong professional skills and attention to detail
• Ability to stay calm and efficient in a fast-paced environment
• Positive, team-oriented mindset
• Passion for patient care and continued growth

Schedule

• Part-time
• Monday-Friday: 6:45am–7pm
• Rotating Saturdays: 7:30am–2pm

What We Offer

• Pay Range: $15–$17/hr, based on experience
• Full Time benefits eligibility
• Health, dental, and vision insurance
• Free mental health benefit options
• 401(k) with company match

If you’re looking for a team where you can be supported, grow your skills, and enjoy coming to work each day—we’d love to connect.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.