Veterinary Receptionist

DALY CITY PET HOSPITAL; Daly City (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off (PTO)

Holiday pay

Generous employee pet care discounts

Job summary

DALY CITY PET HOSPITAL in Daly City, CA is seeking a Veterinary Receptionist to be the friendly face of the clinic. You will greet clients, manage phone lines, schedule appointments, and support the medical team with efficient front desk operations.

The ideal candidate has strong customer service, good computer skills, and the ability to stay calm in emergencies. Prior veterinary or medical office experience is helpful but not required; must be able to lift up to 30 lbs and work full-time.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred in veterinary or medical settings.
• Strong verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Responsibilities

• Greeting clients and managing multi-line phone systems.
• Scheduling wellness exams, surgeries, and urgent visits.
• Processing prescription refills and explaining medications.
• Handling check-ins, payments, and third-party financing options.
• Maintaining accurate electronic medical records and patient files.
• Managing waiting area and communicating wait times.

Skills

Customer service

Communication skills

Computer literacy

Empathy

Multitasking

Education

High school diploma or equivalent

Tools

Practice management software

Phone systems

Electronic medical records (EMR)

Job description

Are you a people person who loves animals? Do you thrive in a fast-paced environment where your multitasking skills can shine? We are looking for a dedicated Veterinary Receptionist to join our team and serve as the face of our clinic.

The Role:

As a Veterinary Receptionist, you are the first point of contact for our clients. Your role is vital in ensuring that pets receive the care they need and that their owners feel supported and informed. You aren't just answering phones; you are managing a busy flow of patients, coordinating with medical staff, and providing exceptional customer service.

Key Responsibilities:

• Client Communication: Greeting clients, answering multi-line phone systems, and managing hospital email/text communications.
• Appointment Management: Scheduling wellness exams, surgeries, and urgent care visits using our practice management software.
• Pharmacy Support: Processing prescription refill requests and explaining basic medication instructions to clients.
• Financial Transactions: Handling check-ins/check-outs, processing payments, and discussing invoices or third-party financing options (e.g., CareCredit/Scratchpay).
• Record Keeping: Maintaining accurate electronic medical records and ensuring all patient files are up to date.
• Clinic Flow: Managing the waiting area and communicating wait times effectively to keep the clinic running smoothly.

What We Are Looking For:

• A candidate with strong emotional intelligence who can remain calm during medical emergencies and empathetic during difficult end-of-life discussions.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary or medical experience preferred but not required).
• Strong computer literacy and ability to learn new software quickly.
• Exceptional verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Benefits & Perks:

• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• Paid Time Off (PTO) and holiday pay.