Veterinary Customer Service Represensitive

Rancho Sequoia Veterinary Hospital; Simi Valley (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Pet care discount

Job summary

Rancho Sequoia Veterinary Hospital is seeking a friendly Front Desk Associate to welcome clients and their pets, manage scheduling, and handle administrative tasks. You will assist with medical record updates, coordinate appointments and referrals, and ensure smooth communication between clients and the veterinary team.

A few years of real-world experience is preferred, and veterinary exposure is a plus. The role offers hourly pay based on experience, with potential for full-time advancement and

Qualifications

• Prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Comfort with high levels of client interaction.
• Experience in veterinary offices preferred.
• Honesty and punctuality required.

Responsibilities

• Greet clients and their pets on arrival.
• Answer calls, messages, emails, and online requests.
• Check clients in/out for appointments.
• Maintain client files and practice software entries.
• Coordinate referrals to specialty clinics if needed.
• Support front desk with supplies and cleaning tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Computer literacy

Tools

MS Office

Job description

Main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners.

Front Desk & Client Interaction

• Greet clients and their pets when they arrive at the clinic
• Answer phone calls and respond to voice messages, emails, texts and online appointment requests
• Provide general information about services, hours, and policies
• Check clients in and out for appointments
• New client check in, new client forms and entry of new client/patients into practice software
• Create and distribute new client folders
• Keep reception and waiting areas clean

Appointment Scheduling

• Schedule appointments
• Coordinate urgent or emergency appointments and secure deposits when needed
• Call to remind and confirm upcoming appointments

Medical Record Management

• Create and update patient records
• Obtain and enter records from other vet offices
• Verify and update client contact information
• Scan or upload documents
• Follow up to obtain correct client information when reminder cards are returned

Client Communication

• Relay messages between veterinarians, technicians, and pet owners
• Notify clients when prescriptions, lab results, or pets are ready for pickup
• Follow up with clients after appointments or procedures
• Respond to reviews in online platforms
• Discuss feedbacks with clients and fulfill the clients' needs

Administrative Support

• Order or track front desk supplies
• Help coordinate referrals to specialty clinics if needed
• Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning

Requirements

• Basic computer skills such as typing (both hands, using all fingers without looking at the keyboard), MS office, PDF, email, attachments, etc. We do not use Apple products.
• Upbeat personality. This position requires LOTS of interaction with other people.
• A few years of real world job experience preferred.
• Past veterinary experience will be highly preferred. ( Working in a kennel or a hotel is not a veterinary experience)
• Honesty, diligence, empathy, punctuality, team work, and great at following orders are the must
• If you know nothing about raising animals, you have no business here.

Benefits

• Hourly pay depending on your experience and performance. (IF YOU HAVE NO EXPERIENCE IN VET HOSPITALS, YOU WILL RECEIVE CALIFORNIA LEARNER'S PAY FOR 150 HOURS)
• Possible future full time position with full benefit such as insurance, 401k, PTO and so on.
• Pet care discount