Veterinary Receptionist/Client Service Representative- Evening Shift

Advanced Veterinary Medical Center; Richmond (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

Advanced Veterinary Medical Center in Richmond, CA is seeking an experienced Veterinary Receptionist. The role involves greeting clients, managing phone communications, and scheduling appointments in a busy veterinary practice.

The ideal candidate has strong communication and customer service skills, multitasking abilities, and a high school diploma or GED. Benefits include health insurance, 401(k), and employee discounts.

Qualifications

• Previous veterinary reception or veterinary hospital experience highly preferred.
• Comfortable using multiple digital platforms including Windows, Gmail, Google Drive, and veterinary software systems.
• Ability to work weekends required.

Responsibilities

• Greet clients and patients professionally and compassionately.
• Answer and manage high-volume, multi-line phone systems.
• Schedule appointments efficiently and accurately.
• Maintain accurate medical records and patient confidentiality.
• Support the veterinary team with daily hospital operations.

Skills

Strong communication skills

Customer service skills

Multitasking in fast-paced environments

Detail-oriented

Reliability

Education

High school diploma or GED

Tools

IDEXX Neo software

Job description

About Us

Advanced Veterinary Medical Center is a state‑of‑the‑art veterinary hospital dedicated to providing exceptional medical care and compassionate service to our patients and clients. For over 5 years, we have proudly served the San Pablo and surrounding communities as a trusted full‑service veterinary hospital. Our fast‑paced, multi‑doctor practice is open 7 days a week and offers wellness and preventative care, urgent care, digital full‑body and dental radiography, dentistry, in‑house diagnostics, soft tissue and orthopedic surgery, and more. We pride ourselves on building long‑lasting relationships with our clients while maintaining a positive and supportive workplace culture that values teamwork and work‑life balance.

We are seeking a dependable, detail‑oriented, and compassionate individual who thrives in a high‑energy environment and is passionate about client communication and patient care. Weekend availability is required.

Position Overview

Veterinary receptionists play a vital role in the daily operations of our hospital. As the first point of contact for our clients, you will help create a welcoming and supportive experience while coordinating appointments, managing phone communication, maintaining medical records, and assisting the medical team as needed. This is a mid‑level position, and previous veterinary experience is required.

Responsibilities

• Greet clients and patients professionally and compassionately.
• Answer and manage high‑volume, multi‑line phone systems.
• Schedule appointments efficiently and accurately.
• Room patients according to the hospital schedule.
• Obtain and communicate accurate patient histories.
• Triage client concerns and recognize urgent versus non‑urgent cases.
• Educate clients regarding treatments, procedures, vaccinations, and preventative care.
• Maintain accurate medical records and patient confidentiality.
• Process paperwork and update computer records promptly.
• Restock supplies and maintain cleanliness in reception and exam areas.
• Assist in maintaining hospital sanitation and organization.
• Support the veterinary team with daily hospital operations as needed.

Standard Expectations

• Maintain professionalism and compassionate communication with clients, patients, and coworkers.
• Exhibit a positive, enthusiastic, and team‑oriented attitude.
• Work efficiently and calmly in high‑stress situations, including emergencies and euthanasia appointments.
• Uphold hospital sanitation, safety, and standard operating procedures.
• Demonstrate strong multitasking and organizational skills.Escalate concerns professionally to management when appropriate.
• Comfortable using multiple digital platforms including Windows, Gmail, Google Drive, and veterinary software systems.

Qualifications

• High school diploma or GED required.
• Previous veterinary reception or veterinary hospital experience highly preferred.
• Experience with IDEXX Neo software strongly preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast‑paced clinical environment.
• Detail‑oriented with strong organizational abilities.
• Compassionate, reliable, and eager to learn.
• Ability to work weekends required.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts

Why Join AVMC?

• Supportive and collaborative team environment.
• Opportunity for continued learning and professional growth.
• Advanced medical facility with modern technology.
• Meaningful work helping pets and their families.
• Positive workplace culture focused on teamwork and compassion.

If you are an experienced veterinary receptionist who is passionate about client care and thrives in a fast‑paced environment, we encourage you to apply and become part of the Advanced Veterinary Medical Center team.