Veterinary Receptionist — Compassionate Front Desk

Mission Pet Health; Three Rivers (MI); On-site; USD 42,981,000 - 54,443,000; Full time

Job summary

Crossroads Veterinary Clinic in Three Rivers, Michigan, is seeking a warm, professional receptionist to be the first point of contact for clients and their pets. You will manage appointment scheduling, process payments, and help coordinate care with the veterinary team.

Ideal candidates bring a passion for animals, strong communication skills, and the ability to multitask in a busy clinic. Weekend and holiday availability is required to support our patients and clients.

Qualifications

• Customer service orientation with animal-loving mindset.
• Excellent communication to manage stressed situations.
• Strong organizational and multitasking abilities in a fast-paced clinic.
• Willingness to work weekends/holidays.
• Experience with veterinary software is preferred.

Responsibilities

• Director of First Impressions: manage a multi-line phone system, greet clients with compassion.
• Coordinate care: maintain accurate medical records, manage appointment schedules, handle financial transactions.
• Educate clients on pet health and hospital services to ensure best care.
• Demonstrate empathy and professionalism in every interaction.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Crossroads Veterinary Clinic in Three Rivers, Michigan, is seeking a warm, professional receptionist to be the first point of contact for clients and their pets. You will manage appointment scheduling, process payments, and help coordinate care with the veterinary team.

Ideal candidates bring a passion for animals, strong communication skills, and the ability to multitask in a busy clinic. Weekend and holiday availability is required to support our patients and clients.