Veterinary Receptionist: Compassionate Front Desk Pro

CROSSROADS VETERINARY CLINIC; Three Rivers (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Crossroads Veterinary Clinic in Three Rivers, Michigan is seeking an experienced receptionist to be the first point of contact for clients and their pets, managing calls, schedules and payments with warmth and professionalism. You will collaborate with veterinarians and technicians, maintain accurate records, educate clients on services, and help create a calm, organized front desk workflow.

Weekend/holiday availability is required.

Qualifications

• Excellent customer service and communication skills are essential.
• Strong organizational abilities and attention to detail are required.
• Ability to multitask in a fast-paced environment and be a reliable team player.
• Flexibility to work weekends and holidays is required.

Responsibilities

• Be the Director of First Impressions: manage multi-line phone system, greet clients warmly, and reflect compassionate care in every interaction.
• Coordinate care by maintaining accurate medical records, managing appointments, and handling payments.
• Educate clients on preventative care and available hospital services to ensure top patient care.
• Provide a calm, empathetic presence and treat every pet like your own.

Skills

Customer service

Communication

Organizational skills

Teamwork

Vet software experience

Tools

Vet software

Job description

Crossroads Veterinary Clinic in Three Rivers, Michigan is seeking an experienced receptionist to be the first point of contact for clients and their pets, managing calls, schedules and payments with warmth and professionalism. You will collaborate with veterinarians and technicians, maintain accurate records, educate clients on services, and help create a calm, organized front desk workflow.

Weekend/holiday availability is required.