Part-Time Receptionist - Crossroads Veterinary Clinic

Mission Pet Health; Three Rivers (MI); On-site; USD 42,981,000 - 54,443,000; Full time

Job summary

Crossroads Veterinary Clinic in Three Rivers, Michigan, is seeking a warm, professional receptionist to be the first point of contact for clients and their pets. You will manage appointment scheduling, process payments, and help coordinate care with the veterinary team.

Ideal candidates bring a passion for animals, strong communication skills, and the ability to multitask in a busy clinic. Weekend and holiday availability is required to support our patients and clients.

Qualifications

• Customer service orientation with animal-loving mindset.
• Excellent communication to manage stressed situations.
• Strong organizational and multitasking abilities in a fast-paced clinic.
• Willingness to work weekends/holidays.
• Experience with veterinary software is preferred.

Responsibilities

• Director of First Impressions: manage a multi-line phone system, greet clients with compassion.
• Coordinate care: maintain accurate medical records, manage appointment schedules, handle financial transactions.
• Educate clients on pet health and hospital services to ensure best care.
• Demonstrate empathy and professionalism in every interaction.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

At Crossroads Veterinary Clinic, we believe in supporting one another to deliver the highest standard of care to the Three Rivers community. Our commitment to excellence is proven by our prestigious AAHA accreditation, reflecting our dedication to quality small animal medicine and maintaining best-in-class operational standards. This high standard has earned us the profound trust of our clients, evidenced by our excellent 4.7-star Google rating. We are looking for experienced veterinary professionals who want to join a collaborative environment where you can truly do your best work every day. When you join us, you become part of a larger network committed to your professional success. We understand that achieving your career goals requires dedicated support, which is why we offer robust educational programs and mentorship opportunities designed to help all teammates grow, whether you are aiming to become a credentialed technician or move into a leadership role. We prioritize strong workflow support and a culture that allows every teammate to succeed, ensuring you have the resources necessary to focus entirely on exceptional patient care and professional development. Delivering exceptional small animal medicine is the core of what we do. As an AAHA-accredited hospital, we maintain high standards across all aspects of patient care, utilizing protocols that ensure consistency and quality. Our network provides access to internal specialty consultations, giving you the opportunity to collaborate on complex cases and elevate the level of medicine you practice. We are committed to equipping our veterinarians and technical teammates with the continuous learning resources they need to remain at the forefront of veterinary science. Three Rivers, Michigan, offers the ideal blend of small-town charm and tight-knit community connection. Located in southwestern Michigan, this area is known for its friendly atmosphere and accessible lifestyle, providing a welcome change of pace from congested city environments. If you are looking for a place where neighbors know one another and you can enjoy the quiet pace of life while making a real impact, Three Rivers is the perfect location for you to establish roots and genuinely connect with the people and pets you serve.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.