Veterinary Receptionist: Compassionate Care & Growth

River City Veterinary Hospital (Richmond); Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Job summary

River City Veterinary Hospital (Richmond) is hiring a front desk receptionist to manage phones, greet clients, and coordinate appointments in our Richmond, VA clinic. The role emphasizes compassionate client service, accurate medical record-keeping, and smooth financial transactions to keep the hospital running efficiently.

You will support pet wellness through client education, schedule management, and teamwork with veterinary staff.

Qualifications

• Excellent customer service and genuine love for animals.
• Strong communication skills and the ability to manage stressful situations with good judgment.
• Strong organizational skills to prioritize and multitask in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently when needed.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, uphold compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software experience

Flexible schedule (weekends/holidays)

Tools

PetPage by AllyDVM

Job description

River City Veterinary Hospital (Richmond) is hiring a front desk receptionist to manage phones, greet clients, and coordinate appointments in our Richmond, VA clinic. The role emphasizes compassionate client service, accurate medical record-keeping, and smooth financial transactions to keep the hospital running efficiently.

You will support pet wellness through client education, schedule management, and teamwork with veterinary staff.