Veterinary Receptionist / Client Service Representative

Bay Animal Hospital; Manhattan Beach (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Bay Animal Hospital in Manhattan Beach, CA is seeking an outgoing Veterinary Receptionist to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones while delivering compassionate client service.

This full-time role requires 2+ years in veterinary customer service and proficiency with scheduling, payments, and teamwork. The position offers a comprehensive benefits package and a supportive work environment near the beach.

Qualifications

• 2+ years in veterinary customer service or reception
• Experience with veterinary practice management software, preferably ImproMed
• Excellent verbal and written communication skills
• Ability to provide compassionate, professional service to clients in routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage scheduling and daily patient flow
• Answer multi-line phone system and assist in-person clients
• Process transactions and maintain accurate financial records
• Provide information about services and help clients navigate their visits

Skills

Multi-line phones

Customer service

Communication skills

Scheduling appointments

Payment processing

Team collaboration

Tools

ImproMed

Job description

Veterinary Receptionist / Client Service Representative

Manhattan Beach, CA

Bay Animal Hospital is seeking an outgoing Veterinary Receptionistto serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 20 - $23 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday, Thursday, Friday, and Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a veterinary customer service, or reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially ImproMed, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Bay Animal Hospital?

Bay Animal Hospital is a large, AAHA-accredited small-animal practice with 9 doctors caring for dogs and cats. The 5,000-square-foot hospital was renovated in 2020 and features 7 exam rooms, digital X-ray, digital dental radiography, ultrasound, and ECG. Case exposure includes soft tissue surgery, dentistry, orthopedic procedures, foreign bodies, ophthalmology, and mass removals, with visiting orthopedic, ophthalmology, and cardiology specialists. The team is upbeat, family-oriented, collaborative, and supportive, with strong doctor relationships and a reputation for quality care. Located minutes from the ocean in Manhattan Beach, employees can enjoy the beaches, restaurants, shops, and laid-back Southern California lifestyle.

#LI-HF1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $23 USD

Bay Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.