Veterinary Receptionist / Client Service Representative

Massachusetts Health & Hospital Association; Mebane (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Pet discounts

Uniform allowance

Job summary

Massachusetts Health & Hospital Association in North Carolina is seeking an outgoing Client Service Representative to be the welcoming face of the hospital. You will create exceptional client experiences, manage appointments, and handle multi-line phones with a compassionate, detail-oriented approach.

The role emphasizes teamwork, organization, and a positive attitude. You will process payments, provide service information, and support clients and patients in a busy, patient-focused environment

Qualifications

• Minimum 1+ years of customer service or front-desk experience.
• Proficiency in multi-line phone systems and veterinary practice management software (Ezyvet preferred).
• Excellent verbal and written communication skills.
• Compassionate, professional, and solution-oriented demeanor.
• Strong organizational and time management abilities.
• Team player with a positive attitude.

Responsibilities

• Provide exceptional customer service to clients and pets.
• Manage appointment scheduling and patient flow.
• Handle in-person and phone interactions efficiently.
• Process payments accurately and maintain financial records.
• Assist clients with service information and support.

Skills

Customer service

Front-desk experience

Communication skills

Organization/time management

Team player

Compassionate demeanor

Tools

Ezyvet

Job description

Role Overview

Seeking an outgoing Client Service Representative to be the welcoming face of the hospital. The role involves creating exceptional client experiences, building trust through compassionate service, managing appointments, handling multi-line phones, processing transactions, and providing information about services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused environment where no two days are alike.

Key Responsibilities

• Provide exceptional customer service to clients and pets
• Manage appointment scheduling and patient flow
• Handle in-person and phone interactions efficiently
• Process payments accurately and maintain financial records
• Assist clients with service information and support

Qualifications & Skills

• Minimum 1+ years of customer service or front-desk experience, preferably in veterinary or healthcare settings
• Proficiency in multi-line phone systems and veterinary practice management software (Ezyvet preferred)
• Excellent verbal and written communication skills
• Compassionate, professional, and solution-oriented demeanor
• Strong organizational and time management abilities
• Team player with a positive attitude

Additional Details

A full-time schedule with no weekends or on-call hours, offering a comprehensive benefits package including health insurance, 401(k), paid time off, pet discounts, and uniform allowance. This role provides an engaging environment in a growing community, emphasizing work-life balance and collaborative culture.