Veterinary Receptionist

American Veterinary Group (AVG); Waco (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision Options)

401k Match

Generous paid time off (PTO)

Paid Parental Leave

Discounted Veterinary Care

Tuition assistance for prospective Veterinary Technician Students

Job summary

A veterinary hospital located in Waco, Texas, is seeking a Veterinary Receptionist to provide excellent client service and support patient care in a dynamic environment. Responsibilities include answering calls, scheduling, and maintaining necessary paperwork. The ideal candidate should have prior customer service experience, strong communication skills, and the ability to work both independently and as part of a team. This position requires a compassionate demeanor, with flexible hours including weekends.

Qualifications

• Prior customer service experience is essential.
• Ability to lift 40 lbs as part of job requirements.
• Must demonstrate professionalism and dependability.

Responsibilities

• Answer phone calls and schedule appointments.
• Greet clients and maintain hospital paperwork.
• Review invoices and discharge instructions.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Multi-tasking Ability

Job description

Description

Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast‑paced, multi‑doctor animal hospital.

The Veterinary Receptionist is responsible for maintaining front‑of‑house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital‑required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!

Department

General Practice Hospitals

Location

Northside Animal Clinic

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi‑task in a hands‑on environment
• Energetic people‑and‑pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self‑starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Prior Customer Service Experience
• Must be able to lift 40 lbs.
• This position requires regular on‑site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in‑person attendance is necessary to support patient care, respond to time‑sensitive needs, collaborate with clinical teams, and maintain the safety and well‑being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands‑on and E‑training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students