Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Elk Grove (CA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Abel Pet Clinic in Elk Grove, CA seeks an outgoing Client Service Representative to greet clients, manage appointments, and handle multi-line phones with professionalism. You will create a welcoming, organized front-desk experience and support the team in daily patient flow.

Responsibilities include processing transactions, relaying service information, and coordinating calendars. The role rewards a friendly, detail-oriented, team-focused candidate in a fast-paced veterinary setting.

Qualifications

• Previous veterinary receptionist or healthcare front-desk experience preferred
• Ability to manage multi-phone line system and assist in-person clients
• Experience with veterinary practice management software
• Strong verbal and written communication
• Organized with good time management
• Experience scheduling appointments and coordinating calendars
• Ability to process payments and maintain financial records
• Collaborative team player and calm under pressure

Responsibilities

• Greet clients and provide a welcoming front-desk experience
• Manage appointments and daily patient flow
• Handle multi-line phone system and in-person interactions
• Process transactions and maintain records
• Provide information about services and coordinate calendars

Skills

Multi-line phone handling

Practice management software

Verbal communication

Written communication

Organization

Calendar scheduling

Payments processing

Team player

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

Elk Grove, CA

Abel Pet Clinic is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $20 per hour, for each hour worked
• This is a full-time or part-time position with 8-hour shifts scheduled Monday through Thursday, and a half day on Fridays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About Abel Pet Clinic:

Abel Pet Clinic is a well-established, full-service veterinary hospital serving Elk Grove for more than 20 years. Our 2-doctor team provides comprehensive medical, surgical, dental, and wellness care for dogs, cats, and pocket pets, with support from local board-certified specialists in radiology, ultrasonography, surgery, and cardiology. Our facility features digital radiology, digital dental radiology, an in-house laboratory, surgical suite, laser therapy, and supervised hospitalization. We are proud to have Fear Free Certified team members and a dedicated support staff focused on compassionate, stress-free patient care.

#LI-RX1

Pay Range

$18 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.