Veterinary Receptionist / Client Service Representative

Abel Pet Clinic Inc.; Elk Grove (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health package: Medical, dental, and视觉

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Abel Pet Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our Elk Grove hospital. In this fast-paced role, you will greet clients, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Qualifications

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing a multi-phone line system while assisting in-person clients
• Experience with veterinary practice management software
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Ability to schedule appointments and coordinate calendars

Responsibilities

• Greet clients and manage daily patient flow
• Answer phones and assist in-person clients
• Process transactions and maintain financial records
• Support veterinary team with information about services

Skills

Multi-line phone handling

Appointment scheduling

Communication skills

Organizational skills

Team collaboration

Customer service

Education

Tools

Veterinary practice management software

Job description

Veterinary Receptionist / Client Service Representative

Elk Grove, CA

Abel Pet Clinic is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $20 per hour, for each hour worked
• This is a full-time or part-time position with 8-hour shifts scheduled Monday through Thursday, and a half day on Fridays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About Abel Pet Clinic:

Abel Pet Clinic is a well-established, full-service veterinary hospital serving Elk Grove for more than 20 years. Our 2-doctor team provides comprehensive medical, surgical, dental, and wellness care for dogs, cats, and pocket pets, with support from local board-certified specialists in radiology, ultrasonography, surgery, and cardiology. Our facility features digital radiology, digital dental radiology, an in-house laboratory, surgical suite, laser therapy, and supervised hospitalization. We are proud to have Fear Free Certified team members and a dedicated support staff focused on compassionate, stress-free patient care.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $20 USD

Abel Pet Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.