Veterinary Receptionist / Customer Service Representative

Western-Veterinary-Partners-1; Redondo Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Pacific Animal Hospital in Redondo Beach, CA is seeking a friendly Veterinary Receptionist to welcome clients, schedule appointments, and guide care decisions. You will manage daily patient flow, greet clients, answer phones, and handle transactions with accuracy and a professional, compassionate demeanor.

The role emphasizes teamwork in a fast-paced practice, with a focus on exceptional client experiences and clear communication of services and options.

Qualifications

• 1+ years of experience in a customer service or reception role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in a multi-phone line system and in-person client interactions.
• Experience with IDEXX Neo is preferred.
• Excellent verbal and written communication; compassionate service.
• Experience scheduling appointments and coordinating calendars.
• Ability to process payments and maintain financial records.
• Positive attitude and team collaboration.

Responsibilities

• Serve as the welcoming face of the hospital and build client trust.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and payments.
• Provide essential information about services to clients.

Skills

Multi-line phone system management

Customer service

Front-desk experience

Compassionate communication

Appointment scheduling

Payment processing

Tools

IDEXX Neo

Job description

Veterinary Receptionist / Customer Service Representative

Pacific Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 21 - $25 per hour, for each hour worked
• This is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, or reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially IDEXX Neo, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Pacific Animal Hospital?

Pacific Animal Hospital is a 4-doctor small-animal practice with 1 credentialed technician caring for dogs and cats. The hospital provides comprehensive general veterinary care, with digital X‑ray and dental radiography, ultrasound, laser therapy, acupuncture, and modern diagnostic capabilities. Team members can gain experience across wellness care, diagnostics, dentistry, and surgery while working in a Southern California coastal community. Redondo Beach offers an active waterfront, beautiful beaches, local restaurants, shops, outdoor spaces, and the iconic Redondo Beach Pier, making it an appealing location for someone who wants a coastal lifestyle while staying within the Los Angeles area.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$21 - $25 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.