Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Sacramento (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Foothill Farms Veterinary Hospital in Sacramento, CA, is seeking an outgoing Client Service Representative to be the welcoming face of the hospital. You will manage appointments, patient flow, multi-line phones, and in-person interactions, while delivering compassionate service.

You will handle transactions, process payments, and provide clients with information about services. The role offers full-time or part-time schedules with 8-hour shifts, Sunday through Thursday, and occasional Saturdays.

Qualifications

• Previous experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare‑related experience preferred.
• Ability to manage a multi‑phone line system while assisting in‑person clients.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.

Skills

Customer service

Reception experience

Multi-line phone handling

Verbal and written communication

Organization and time management

Appointment scheduling

Payment processing

Team collaboration

Job description

Veterinary Receptionist / Client Service Representative

Foothill Farms Veterinary is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 19 - $22 per hour, for each hour worked
• This is a full-time or part-time position, with 8-hour shiftsand availability needed Sunday through Thursday, and occasional Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous experience in a customer service, reception, or client-facing role
• Veterinary receptionist or healthcare‑related experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi‑phone line system while assisting in‑person clients
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

About us:

Foothill Farms Veterinary Hospital believes in providing a Fear Free experience for people and patients. We provide a broad spectrum of procedures, sound advice, and stress‑free veterinary care to small animals and pocket pets. In addition to general wellness, soft tissue surgery, and dentistry, our team also provides holistic services (such as acupuncture), practices Reiki, and works closely with specialists for more intensive procedures and orthopedics. Our facility is well‑equipped and full of incredible teammates who love people as much as they do animals. Our RVTs are well‑utilized and many of our staff members are Fear Free certified professionals. Easily accessed off Auburn Blvd, our hospital is in a great location about 10 miles from downtown Sacramento.

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self‑identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.