Veterinary Receptionist / Client Service Representative

Village Square Woodside Veterinary Hospital; Redwood City (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Village Square Woodside Veterinary Hospital is seeking a friendly Client Service Representative to be the welcoming face of our hospital in Redwood City, CA. You will handle appointments, patient flow, and multi-line phones, while delivering compassionate client service and accurate payment processing.

The role is full-time with a 5/8 schedule, Monday through Friday, offering a comprehensive benefits package and opportunities for professional growth within a collaborative team.

Qualifications

• Front-desk experience in healthcare or veterinary settings preferred.
• Ability to manage a multi-line phone system and assist in-person clients.
• Experience with veterinary practice management software; EzyVet preferred but not required.
• Strong verbal and written communication.
• Organized with good time management.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process payments and maintain financial records.
• Provide information about our services to clients.
• Collaborate with team to ensure smooth operations.

Skills

Multi-line phones

Client service

Front desk experience

Verbal communication

Written communication

Calendar scheduling

Payment processing

Team collaboration

Calm under pressure

Tools

EzyVet

Job description

Veterinary Receptionist / Client Service Representative

Redwood City, CA

Village Square Woodside Veterinary Hospital is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 21 - $23 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Proficiency in the following skills:

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software. EzyVet experience preferred but not required.
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

About Village Square Woodside Veterinary Hospital:

Village Square Woodside proudly services Redwood City and the surrounding areas. We have 5 doctors, 3 RVTs, and a support team of extremely talented animal lovers who provide friendly and compassionate service to our community’s dogs and cats. We are well-equipped to provide a wide range of services including acupuncture and nutrition consultations. We fully utilize staff to their greatest potential and encourage lifelong learning and career development.

Pay Range

$1 - $1 USD

Village Square Woodside VH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.