Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Dallas (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance (with

HSA options)

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

401k - company match beginning 2027

Paid time off

Personal pet discount

Uniform allowance

Job summary

Preston Road Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and support daily operations. You will manage appointments, coordinate patient flow, and share information about our services with compassion and professionalism.

The role emphasizes teamwork, organization, and client-focused service in a fast-paced veterinary front desk environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to provide compassionate, professional service to clients during routine and emotional situations.
• Strong organizational and time management skills; experience scheduling appointments.

Responsibilities

• Greet clients and serve as the welcoming face of Preston Road Animal Hospital.
• Manage appointments and daily patient flow to ensure smooth operations.
• Provide clients with essential information about services and treatments.
• Collaborate with the team to maintain a positive, efficient front-d desk workflow.

Skills

Customer service

Front desk

Scheduling appointments

Team player

Compassionate communication

Job description

Preston Road Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $16-$18 per hour, for each hour worked
• This can be a part-time or full-time position, with flexible scheduling options and availability needed some weekdays and rotating Saturdays.

Benefits Package (For Full-Time Only)

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount- also for part-time staff
• Uniform allowance- also for part-time staff

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Preston Road?

At Preston Road Animal Hospital, we genuinely value our people-their stories, their strengths, and the unique perspectives they bring. We're not just looking at degrees or past job titles. We believe the best way to care for the families of North Texas is to hire great humans and create a place where they want to stay.

Our hospital is supported by a talented veterinary team and is a trusted partner to our valued clientele who truly care about their pets and support thorough, quality medicine. For over twenty years, we've focused on building diverse, thoughtful teams and maintaining a positive, supportive culture.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.