Veterinary Receptionist

Western Veterinary Partners; Austin (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health Package: Medical, Dental, and Vision Insurance

Life Insurance and Disability

Employee Assistance Program

401k Match

Paid time off

Personal pet discount

Professional development

Job summary

Western Veterinary Partners is looking for a Veterinary Receptionist to join the Client Service Team at Four Paws Veterinary Hospital in Austin, Texas. This full-time role involves greeting clients, managing appointments, and providing empathetic customer service. Ideal candidates should have at least 1 year of customer service experience and preferably some veterinary background.

The position offers flexible scheduling, with a variety of benefits including a health package, 401k match, and personal pet discounts.

Qualifications

• 1+ years of customer service experience required.
• Previous veterinary experience is highly preferred.
• Friendly and outgoing, detailed, and team-focused.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service and answer client inquiries.
• Foster a welcoming atmosphere for clients and their pets.

Skills

Multitasking

Computer skills

Client service

Conflict resolution

Job description

Four Paws at Four Points Veterinary Hospital

We are seeking a Veterinary Receptionist to join our Client Service Team. Our CSRs serve a vital role as the first and last point of contact with clients and their pets. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast‑paced customer service who are friendly and outgoing, detail‑oriented, and committed to contributing to a team‑focused environment.

This is a Full‑Time position with flexible scheduling options and availability needed Monday‑Friday and rotating Saturdays.

Benefits and Compensation

• Compensation: $18‑$20 per hour, for each hour worked*
• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program
• 401k Match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Professional development
• And more!

Minimum Qualifications And Skillset

• 1+ years of customer service experience required
• Previous veterinary experience is highly preferred
• Proficiency in the following skills:
• Multitasking
• Computer skills
• Client service
• Conflict resolution

About Four Points At Four Paws Veterinary Hospital

Four Paws Veterinary Hospital has been proudly serving the Austin community since 2001. Nestled on over three scenic acres in the beautiful Hill Country, our hospital blends a peaceful, natural setting with a full‑service veterinary and boarding facility. What truly sets us apart is our team—we foster a fun, supportive, and collaborative culture where compassion, quality care, and genuine connection are at the heart of everything we do. We believe in lifting each other up, growing together, and creating an environment where both our patients and our team members thrive.

To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.