Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Golden (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

EAP (Employee Assistance Program)

401k with company match

Paid time off

Job summary

Golden Paws Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support daily patient flow. The role involves handling a multi-line phone system, in-person interactions, and processing payments with a focus on compassionate, professional service.

Qualified candidates have 2+ years in customer service or front-desk roles; veterinary or healthcare experience is preferred.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary reception or healthcare front-desk experience preferred
• Strong communication and organization skills

Responsibilities

• Welcome clients and serve as the friendly face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phone system and in-person interactions
• Process transactions and maintain financial records
• Provide essential information about services to clients

Skills

Multi-phone line system

Verbal & written communication

Compassionate, professional service

Scheduling appointments

Process payments

Team collaboration

Job description

Veterinary Receptionist / Client Service Representative

Golden Paws Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $21 - $24 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday and occasional Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Golden Paws Animal Hospital?

Golden Paws Animal Hospital is an 8-doctor, AAHA-accredited practice dedicated to providing exceptional, compassionate veterinary care. The team prioritizes Fear Free handling to create a positive, low-stress experience for every patient and family. With strong roots in the local community, Golden Paws Animal Hospital is proud to build lasting relationships with clients and provide personalized, high-quality care to the pets they love.

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Posting Date: 08/22/26

The application deadline is at least 5 days after the posting date.

Pay Range

$21 - $24 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.