Lead Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Arlington (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Paid time off

Job summary

Arlington Veterinary Center in Arlington, TX is hiring a Lead Client Service Representative to head the front desk and champion an exceptional client experience. You will mentor the client service team, manage appointment flow, and act as the liaison between clients, medical staff and hospital leadership.

The position requires 5+ years in customer-facing roles, veterinary reception experience, and strong leadership and organizational skills.

Qualifications

• 5+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Ability to manage a multi-phone line system while assisting in-person clients
• Leadership experience in a veterinary reception setting is preferred
• Provide compassionate, professional service during routine and emotionally sensitive situations
• Strong organizational and time management skills
• Able to stay calm, professional and solution-oriented during busy periods
• Self-starter and skilled in conflict resolution

Responsibilities

• Oversee day-to-day operations of the hospital front desk
• Mentor and support the client service team
• Manage appointment flow and scheduling
• Address client concerns and ensure a high level of client satisfaction
• Serve as liaison between clients, medical staff and hospital leadership
• Promote efficient administrative processes and a positive team culture

Skills

Multi-line phone system

Leadership experience

Compassionate client service

Organizational skills

Time management

Conflict resolution

Job description

Lead Veterinary Receptionist / Client Service Representative

Arlington, TX

Arlington Veterinary Center is seeking an outgoingLeadClient Service Representativeto serve as the welcoming face of our hospital.

In this role, you will oversee the day-to-day operations of the hospital’s front desk while ensuring an exceptional client experience. The ideal candidate supports and mentors the client service team, manages appointment flow, addresses client concerns, and serves as a key liaison between clients, medical staff, and hospital leadership. The Lead Receptionist helps maintain efficient administrative processes, promotes a positive and professional team culture, and ensures both clients and patients feel welcomed and supported throughout their visit.

Schedule and Compensation :

• Compensation: $20-$22per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday, Wednesday, Thursday, Friday & every third Saturday from 8am-12pm.

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum Qualifications and Skill Set :

• 5+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Previous leadership experience, ideally in a veterinary reception setting
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Ability to remain calm, professional and solution-oriented during busy periods
  • Self starter and skilled in conflict resolution

Why Choose Arlington Vet?

At Arlington Veterinary Center, we're passionate about providing exceptional care for every patient while creating a supportive and rewarding environment for our team. Our 5-doctor practice offers the opportunity to work alongside experienced veterinarians who are committed to high-quality medicine, collaboration, and continuous learning.

Since moving into our beautiful, modern facility in 2016, we've invested in advanced equipment, technology, and resources that allow us to practice medicine at a high level. We care for a diverse range of patients, including dogs, cats, and exotics, making every day interesting and providing unique opportunities to expand your knowledge and skills.

If you're looking for a hospital that combines advanced medicine, a team-first culture, and a shared commitment to improving the lives of pets and their families, Arlington Veterinary Center is a place where you can build a meaningful and fulfilling career.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.