Veterinary Receptionist / Client Service Representative

Vetcare; Jonesboro (AR); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Vetcare in Jonesboro, Arkansas is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones while delivering compassionate client service and handling transactions.

This role emphasizes strong communication, organization, and teamwork in a fast-paced environment. Compensation is $15–$16 per hour with a 4/10 schedule, full-time or part-time, and benefits including health,

Qualifications

• 1+ years of experience in customer service, reception, or client-facing roles.
• Experience in veterinary reception or healthcare front-desk is preferred.
• Proficient with a multi-line phone system and in-person client interactions.

Responsibilities

• Greet clients and patients, manage appointments and client flow.
• Handle multi-line phone system and in-person interactions professionally.
• Process transactions and maintain accurate financial records.

Skills

Customer service

Front desk

Phone system

Communication

Time management

Organization

Payments processing

Vet practice software

Tools

Practice management software

Job description

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Veterinary Receptionist / Client Service Representative

Vetcare in Jonesboro, Arkansas is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15- $16per hour, for each hour worked
• This is a full-time, or part position, with a 4/10 schedule and availability needed Monday-Saturday].

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years o f experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially [insert software], preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Vetcare?

At Vetcare, our mission is to provide exceptional veterinary care for pets, ensuring their health and well-being is our top priority. With our experienced team of veterinarians and staff, we offer a wide range of services, from preventive care to surgical procedures, all delivered with compassion and expertise. We strive to build lasting relationships with pet owners, guiding them through every step of their pet's healthcare journey with personalized attention and support.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.