Veterinary Receptionist & Client Care Coordinator

PetVet Care Centers; Wauconda (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401(k) with employer contribution

Team Member Discounts

Wellbeing support (Calm app)

Job summary

PetVet Care Centers’ Chicago Equine Medical Center in Wauconda, Illinois, is seeking a Care Coordinator to join our team as a Veterinary Receptionist. The role blends administrative tasks with client service, supporting the hospital and ensuring a smooth lobby flow.

The ideal candidate has some administrative or reception experience, is comfortable multitasking, and can provide exceptional care to pets and clients.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• Must have some administrative/reception work experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Administrative work

Reception experience

Tools

Practice management software

Job description

PetVet Care Centers’ Chicago Equine Medical Center in Wauconda, Illinois, is seeking a Care Coordinator to join our team as a Veterinary Receptionist. The role blends administrative tasks with client service, supporting the hospital and ensuring a smooth lobby flow.

The ideal candidate has some administrative or reception experience, is comfortable multitasking, and can provide exceptional care to pets and clients.