Care Coordinator (Veterinary Receptionist) - Full-Time

Petvet-Care-Centers; Wauconda (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k) plan

Pet Discounts

Calm app

CE stipends

Relief fund

Job summary

PetVet Care Centers' Chicago Equine Medical Center in Wauconda, Illinois, is seeking a Veterinary Receptionist (Care Coordinator) to join their team and help deliver exceptional client service. You will manage front-desk duties, schedule appointments, handle billing and data entry in the practice management system, and provide compassionate support to pet owners.

This full-time role offers medical/dental/vision coverage, parental leave, a 401(k), pet discounts, and a supportive culture focused

Qualifications

• Must be 18 years or older to be considered for this position.
• Must have some administrative/reception work experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Administrative experience

Reception experience

Job description

PetVet Care Centers' Chicago Equine Medical Center in Wauconda, Illinois, is seeking a Veterinary Receptionist (Care Coordinator) to join their team and help deliver exceptional client service. You will manage front-desk duties, schedule appointments, handle billing and data entry in the practice management system, and provide compassionate support to pet owners.

This full-time role offers medical/dental/vision coverage, parental leave, a 401(k), pet discounts, and a supportive culture focused