Veterinary Receptionist — Calm, Caring Front Desk Pro

Veterinary Practice Partners; Sarasota (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Job summary

Animal Medical Clinic of Gulf Gate is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

The role requires experience with high-volume front desk operations, calmness under pressure, and a commitment to excellent customer service. Compensation includes benefits and a structured schedule in a busy seaside community.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software preferred.
• Knowledge of veterinary terminology and vaccination protocols.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer and manage a multi-line phone system and handle inquiries about scheduling, refills, vaccination records, and general info.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information and care instructions, including sensitive end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay client messages and prioritize urgent cases.
• Keep reception area and waiting room clean and organized for a positive client experience.

Skills

Customer service skills

Communication skills

Calm under pressure

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Medical Clinic of Gulf Gate is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in a clinical setting.

The role requires experience with high-volume front desk operations, calmness under pressure, and a commitment to excellent customer service. Compensation includes benefits and a structured schedule in a busy seaside community.