Compassionate Veterinary Receptionist — Front Desk Pro

Animal Medical Clinic of Gulf Gate; Sarasota (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

Animal Medical Clinic of Gulf Gate is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. The role is full-time or part-time with a focus on compassionate client service and administrative precision in a clinical setting.

Salary is $18–$20 per hour, with shifts Monday–Friday 8:00 AM–5:30 PM and rotating Saturdays 8:00 AM–12:00 PM. Benefits include medical, dental, vision, PTO, 401(k), and professional development opportunities.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Front desk

Vet terminology

Appointment scheduling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Medical Clinic of Gulf Gate is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. The role is full-time or part-time with a focus on compassionate client service and administrative precision in a clinical setting.

Salary is $18–$20 per hour, with shifts Monday–Friday 8:00 AM–5:30 PM and rotating Saturdays 8:00 AM–12:00 PM. Benefits include medical, dental, vision, PTO, 401(k), and professional development opportunities.