Veterinary Receptionist

Vet Record Careers; Worcester (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a vibrant veterinary practice in the stunning Worcestershire countryside as a Veterinary Receptionist! This full-time role is perfect for someone who is friendly, approachable, and passionate about animal care. You will be a key player in ensuring smooth operations, from managing appointments to providing exceptional customer service. With a supportive team and a commitment to outstanding client care, this position offers a fulfilling opportunity to make a difference in the lives of pets and their owners. Enjoy generous annual leave, family-friendly policies, and a strong sense of community within our well-established practice.

Benefits

6.6 Weeks annual leave

Additional annual leave for your birthday

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Experience in a veterinary practice is strongly desirable.
• Ability to manage difficult situations and provide pet care advice.

Responsibilities

• Answering phones and managing emails.
• Booking appointments and managing diaries.
• Dispensing prescribed medication and processing orders.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Computer Literacy

Empathy

Detail-oriented

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

Come and join our amazing practice!

Here at Stocks Veterinary Centre, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a full-time basis.

About The Role

The role will primarily be based at our Lower Wick branch in Upton-upon-Severn (WR8 0LF), with some shifts at our Worcester (WR2 4BS) branch.

As a Veterinary Receptionist, you will play a vital role in the day-to-day running of the veterinary practice. You must be perceptive, dynamic, and proactive. Experience of working within a veterinary practice is strongly desirable.

Specific Responsibilities And Duties Will Include

• Answering the telephone and dealing with emails.
• Processing medication and food orders.
• Booking appointments and managing diaries.
• Dispensing prescribed medication.
• Taking payments and dealing with account enquiries.
• Placing stock orders and assisting with dispensary organisation and management.
• General administrative work including accurate record keeping and filing.
• Cleaning duties to maintain a tidy reception, waiting area, dispensary, and staff areas.
• Giving pet care advice within the remit of the receptionist role and referring queries to nurses and vets when necessary.
• Liaising with the vets, nursing team, other receptionists, and wider admin team.
• Dealing with upset clients in difficult circumstances.

Person Specification/Skills And Experience

• Friendly, approachable, and empathetic.
• The ability to multi-task and prioritise.
• Excellent customer service and communication skills.
• Strong organisational and administrative skills.
• Computer literate, especially Microsoft programmes.
• Excellent telephone manner.
• Detail-oriented.
• Committed team player, willing to work with and support other staff.
• Ability to help manage difficult situations.
• GCSEs or equivalent including maths and English.
• A full UK driving license and access to a car is required. Car insurance will need to include business cover.
• Conscientious and willing to take responsibility for following up tasks.
• Share a love of animals!
• Previous experience of working within the veterinary industry or a similar sector is strongly desirable.

About The Rota

This is a full-time role working a variety of shifts including 7:50am-4:50pm or 10:00am-7:00pm with an hour off for lunch. These shifts are shared fairly between the receptionists. Shift times and locations may vary on occasion depending on the needs of the business.

Our Saturday Shifts Are As Follows

• Upton-upon-Severn - 1 in 4 Saturday mornings 8:30am-1:00pm
• Lower Wick - 1 in 11 Saturday mornings 8:30am-1:00pm

Your New Team

We have a close-knit team of 25 staff, including 5.4 FTE highly experienced vets, 7 nurses, and 7 support staff.

We are a well-established, two-site first-opinion practice nestled in the stunning Worcestershire countryside, perfectly positioned between the Malvern Hills and the Cotswolds. Both locations offer ample parking and convenient access to the M5, with excellent links to Worcester, Birmingham, and Bristol. Our practice prides itself on a strong sense of community, bonded clients, and a commitment to outstanding client care and animal welfare.

Benefits

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with numerous retailers
• Pension scheme
• Discounted staff pet care