Veterinary Receptionist

VC Evidensia UK; Lynn (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Veterinary Client Care and Receptionist to join their team. This full-time role involves providing exceptional care to clients and their pets in a fast-paced environment. The ideal candidate will exhibit strong customer service, communication skills, and a proactive attitude. With a focus on teamwork and a commitment to high standards, you'll play a key role in managing client interactions and supporting the veterinary team. Enjoy a rewarding career with generous benefits, including annual leave and professional development opportunities, while making a positive impact on the lives of pets and their owners.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Excellent customer service skills and ability to build rapport.
• Strong communication skills and proactive problem-solving attitude.

Responsibilities

• Answering phones and dealing with client queries promptly.
• Booking appointments and processing payments accurately.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

IT Proficiency

Teamwork

Education

High School Diploma

Tools

Practice Management System

Job description

London Road Veterinary Centre, King's Lynn, Norfolk, East of England

We are looking for a compassionate and adaptable individual to join our team as a full-time Veterinary Client Care and Receptionist, covering maternity leave. This role is Monday to Friday, with occasional weekend and holiday/sickness cover.

The successful candidate will provide the highest standard of care to our clients and their pets, with a professional, friendly, and empathetic approach. If you are passionate about animal care and thrive in a fast-paced, client-focused environment, we’d love to meet you!

Main duties would include

• Answering the telephones promptly, dealing with queries or redirecting appropriately.
• Booking appointments and processing prescription requests.
• Register clients, recording information accurately on our IT system.
• Handling cash, process credit/debit card payments and cheque payments.
• Maintain the reception & waiting room areas.
• Placing orders as well as unpacking an order and stock rotating new stock with old stock.

More about you

We are looking for a friendly, motivated, and professional individual to join our team as a Veterinary Receptionist. While previous experience in a veterinary receptionist environment would be advantageous, it is not essential. A valid driving license is required for this role.

The ideal candidate will demonstrate excellent customer service skills and the ability to build a strong rapport with our clients. Strong communication skills and a team-oriented mindset are essential, as is a proactive, can-do attitude and a willingness to solve problems as they arise.

You should be comfortable using computers and confident in your ability to learn and navigate a new practice management system. We value individuals who take ownership and pride in their work and who can consistently maintain high standards in a fast-paced, high-pressure environment.

This is a full time role working 40 hours per week across the following shift pattern;

Thurs 9:30 am – 6:30 pm

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

London Road Veterinary Centre, King's Lynn

Hospital Walk, King's Lynn, Norfolk, PE30 5QA, United Kingdom