Veterinary Receptionist

VIRGINIA BEACH SPCA; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time off

Employee Assistance Program (EAP)

Adoption Discounts

Job summary

Virginia Beach SPCA is seeking a customer-focused team member to support our veterinary clinic client services. You will greet clients, schedule appointments, and assist with check-in/check-out while maintaining a compassionate, professional demeanor.

In this role, you will answer calls and emails, share information about services and pricing, and help clients navigate their pets' healthcare journey. Join a collaborative veterinary team in a state-of-the-art facility.

Qualifications

• Experience in a customer-facing role, ideally in a medical or veterinary setting.
• Strong communication, interpersonal, and listening skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Be the first point of contact for clients with compassion and professionalism.
• Schedule appointments and manage check-in/check-out processes.
• Answer phone and email inquiries and route requests as needed.
• Provide information about services, pricing, and care options.
• Support a welcoming experience for clients navigating their pets' healthcare needs.

Skills

Customer service

Multitasking

Communication

Empathy

Problem solving

Team collaboration

Job description

Who We Are

For more than 30 years, the Virginia Beach SPCA Low-Cost Veterinary Clinic (VBSPCA Veterinary Clinic) has been helping pets and the people who love them by providing accessible, affordable veterinary care to the Virginia Beach and Hampton Roads communities. From routine wellness and preventive care to spay/neuter services, dental procedures, surgery, and treatment for illness, our dedicated team of veterinary professionals is committed to providing high-quality, compassionate care to every patient and client who walks through our doors.

Why You’ll Enjoy Working With Us

Make a Meaningful Impact -

Every day brings an opportunity to make a difference. Whether you’re helping a client schedule preventive care, supporting a pet through an illness, or simply making someone feel welcomed and heard, your work directly impacts the lives of companion animals and the people who love them.

Be Part of a Collaborative Team -

You’ll work alongside a team of dedicated veterinary professionals who share your passion for animals and their well-being. We believe in supporting one another, sharing knowledge, and creating an environment where everyone can contribute and grow.

Work in a State-of-the-Art Facility -

Our veterinary clinic is equipped with modern technology and resources to help our team provide exceptional patient care. Our facility includes digital radiography (general and dental), ultrasound, in-house laboratory equipment, surgical capabilities, and laser therapy. We also utilize a cloud-based veterinary database and digital phone system, providing convenient access to patient and client information.

What You’ll Do

As a member of our client services team, you’ll play an important role in creating a positive experience for both our clients and their pets. You will:

• Be the first point of contact for our clients, welcoming each person with compassion, enthusiasm, and professionalism
• Schedule appointments and efficiently manage client check-in and check-out
• Answer and manage phone and email communications, ensuring questions and requests are appropriately prioritized and routed
• Provide helpful and knowledgeable information about our services, pricing, and veterinary care
• Multitask effectively in a fast-paced environment while maintaining a high level of customer service
• Help create a welcoming, supportive experience for clients navigating their pets’ healthcare needs

What We’re Looking For

We’re looking for someone who is compassionate, dependable, organized, and genuinely enjoys helping both people and animals. The ideal candidate will have:

• Customer service experience; experience in a medical or veterinary setting is preferred
• The ability to work collaboratively with people of different backgrounds, personalities, and communication styles
• Strong multitasking, problem-solving, and critical-thinking skills
• Excellent organizational skills and the ability to prioritize in an active environment
• A willingness and enthusiasm to learn, gain experience, and expand their knowledge
• Strong verbal and written communication skills
• Patience, empathy, and a good sense of humor

What We Offer

We believe in taking care of our team, too! Our comprehensive benefits package includes:

• Medical, Dental, and Vision Insurance
• Paid Time off
• Veterinary Care Discounts
• Employee Assistance Program (EAP) for additional support
• Adoption Discounts

Ready to Make a Difference?

If you’re looking for more than just a job and want to be part of a team that makes a real difference for pets, their families, and our community, we encourage you to apply!

We’re looking forward to welcoming our next team member to the VBSPCA Veterinary Clinic.