Compassionate Veterinary Front Desk Specialist

VIRGINIA BEACH SPCA; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time off

Employee Assistance Program (EAP)

Adoption Discounts

Job summary

Virginia Beach SPCA is seeking a customer-focused team member to support our veterinary clinic client services. You will greet clients, schedule appointments, and assist with check-in/check-out while maintaining a compassionate, professional demeanor.

In this role, you will answer calls and emails, share information about services and pricing, and help clients navigate their pets' healthcare journey. Join a collaborative veterinary team in a state-of-the-art facility.

Qualifications

• Experience in a customer-facing role, ideally in a medical or veterinary setting.
• Strong communication, interpersonal, and listening skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Be the first point of contact for clients with compassion and professionalism.
• Schedule appointments and manage check-in/check-out processes.
• Answer phone and email inquiries and route requests as needed.
• Provide information about services, pricing, and care options.
• Support a welcoming experience for clients navigating their pets' healthcare needs.

Skills

Customer service

Multitasking

Communication

Empathy

Problem solving

Team collaboration

Job description

Virginia Beach SPCA is seeking a customer-focused team member to support our veterinary clinic client services. You will greet clients, schedule appointments, and assist with check-in/check-out while maintaining a compassionate, professional demeanor.

In this role, you will answer calls and emails, share information about services and pricing, and help clients navigate their pets' healthcare journey. Join a collaborative veterinary team in a state-of-the-art facility.