Veterinary Receptionist

Vetpracticepartners; Town of Southampton (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Pet discount

Mentorship/onboarding

Job summary

Olde Towne Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team. The ideal candidate has strong customer service skills, a comfort with animals, and the ability to stay composed under pressure. We offer onboarding training, a comprehensive benefits package, and employee pet discounts.

This is a full-time role with 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m. shifts and alternating Saturdays.

Qualifications

• Minimum 1 year of front desk, receptionist, or customer service experience in medical, dental, urgent care, veterinary, or high-volume service.
• Strong verbal and written communication with active listening and conflict resolution skills.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing.
• Excellent organization and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and willingness to learn new software and workflows.
• Reliable, punctual, professional, team player with genuine affinity for animals.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointments.
• Answer multi-line phone system; direct calls and inquiries about scheduling and services.
• Process payments, post charges, and schedule future appointments at checkout.
• Provide compassionate customer service to clients facing anxiety or difficult news about their pet.
• Enter data accurately and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages and support daily operations.
• Maintain a clean, welcoming reception and waiting area.

Skills

Customer service

Verbal and written communication

Active listening

Conflict resolution

Multitasking

Teamwork

Tools

Microsoft Office

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Employee pet discount because we know your pets are family, too.

Salary

$22 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday. Alternating Saturday shifts from 8:00 a.m. to 5:00 p.m. are required.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet) is considered a strong asset.

Olde Towne Animal Hospital offers families and their fur babies a convenient and skilled environment in which their care is a top priority. Our goal is to create healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a staff that is as friendly as they are effective.