Veterinary Receptionist

Vetpracticepartners; Roseville (CA); Hybrid; USD 54,443,000 - 63,039,000; Full time

Benefits offered by this job

Health benefits

PTO & 401(k)

Job summary

PetCare Veterinary Clinic is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across interactions. The role emphasizes patient intake, records management, and clear communication in emotionally sensitive situations.

Responsibilities include scheduling, payments, and collaboration with veterinarians and staff to ensure smooth patient flow, with benefits including medical, dental, and vision insurance,

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics.
• Proficiency in scheduling, multi-line phone management, records management, and payments.
• Strong customer service skills; able to handle high-volume client relations with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, handling inquiries about scheduling, refills, vaccination records, and hospital information.
• Perform client check-out, process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information and care instructions accurately and with compassion, including end-of-life discussions.
• Maintain accurate electronic medical records and ensure timely data entry in the EMR/PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay client communications and flag urgent cases.
• Maintain clean, organized reception area and waiting room to ensure a positive experience.

Skills

Customer service

Front desk experience

Multi-line phone handling

Communication skills

Administrative accuracy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

PetCare Veterinary Clinic is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Schedule

Monday- Friday 9:30AM-5PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About PetCare Veterinary Clinic

At PetCare Veterinary Clinic, we provide the best care for your four-legged family member to keep them happy and healthy. Therefore, our team offers the finest veterinary services, education, and retail to support your pet’s complete well-being.

With the latest innovations in veterinary care and an onsite lab, our high-tech facility enables our experienced, pet-loving staff to nurture and nurse your pet at any stage of their health or life. Everyday we dedicatedly seek to use our skills, knowledge, and compassion to serve you and your pet.

This position offers an hourly pay range of $19-22/Hr.