Veterinary Receptionist

Western Veterinary Partners; Sherwood (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading animal hospital in Sherwood, Arkansas is looking for a Client Service Representative to join their team. This full-time role involves managing client interactions, scheduling appointments, and providing excellent customer service in a fast-paced environment. The ideal candidate will have strong organizational skills and a commitment to team collaboration. Full-time benefits include health insurance, life insurance, and a retirement plan.

Benefits

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

PTO

Qualifications

• 0-1 years of client service experience.
• Previous veterinary experience is a plus.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service.
• Process financial transactions and answer inquiries.

Skills

Exceptional Client Service Skills

Organization

Manage multiple phone lines/emails

Scheduling clients

Processing payments

Job description

North Hills Animal Hospital is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 3-12 and 1/6 hr shift schedule and availability needed Monday-Friday.

Full-time benefits and compensation**:

• Compensation: $15.50-$17.50* per hour, based on hours worked
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• PTO

Minimum qualifications and skillset:

• 0-1 years of client service experience
• Previous veterinary experience is a plus
• Proficiency in the following skills:
  • Exceptional Client Service Skills
  • Organization
  • Manage multiple phone lines/emails
  • Scheduling clients
  • Processing payments

North Hills Animal Hospital, situated in Sherwood, Arkansas, is committed to delivering compassionate and comprehensive veterinary care for pets in a modern and welcoming environment. With a team of experienced veterinarians and caring staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine wellness exams to advanced medical treatments, North Hills Animal Hospital prioritizes the health and happiness of pets while nurturing strong bonds with their owners.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.