Veterinary Receptionist

Veterinary Practice Partners; Pennsylvania; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Employee pet discount

Job summary

Dublin Veterinary Hospital in Perkasie, PA, is hiring a full-time Front-Desk Receptionist to be the first contact for clients and their pets, emphasizing friendly, clear communication and a passion for animal care in a fast-paced environment.

You will greet clients, handle appointments and payments, and support a welcoming reception area. The hospital offers benefits and a schedule that includes weekdays and occasional Saturdays.

Qualifications

• Previous experience working with animals in a veterinary setting.
• Strong organizational and multitasking skills.
• Calm, professional, and friendly demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, confirm details, and escort to exam rooms.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Answer calls for appointments and hospital inquiries; make reminder/outbound calls.
• Understand vaccination protocols, basic lab terms, and common pet behaviors.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Multitasking

Calm demeanor

Animal care experience

Job description

Receptionist

Dublin Veterinary Hospital is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What To Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too!

Salary: $16.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications

Schedule: This full-time position. Our hospital is open Monday– Friday from 8:00 AM–7:00 PM, and two Saturdays per month from 8:00 AM–1:00 PM. The ideal candidate will have a flexible schedule and work approximately 8-hour shifts, with the option of a 4- or 5-day work week.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience working with animals is required. Candidates must have experience in a veterinary hospital, animal kennel, daycare, grooming facility, or a similar animal care environment.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Dublin Veterinary Hospital

Dublin Veterinary Hospital has been serving the pets of Perkasie, Bucks County, and surrounding areas since 1994. Our facility, once a barn from 1835, is now a modern veterinary hospital equipped with a welcoming waiting room, exam rooms, a diagnostic lab, a surgical suite, and an x-ray room. We are dedicated to providing the highest quality of care, guided by our core values of compassion, expertise, and integrity. As an AAHA-accredited practice, we meet the highest standards in veterinary medicine. Our mission is to offer personalized, compassionate care while fostering strong partnerships with pet owners to ensure the well-being of every furry or scaly family member.

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