Veterinary Receptionist

Socket.dev; Chesapeake (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Onboarding & mentorship

Professional development

Job summary

Edinburgh Animal Hospital in Chesapeake, VA is seeking a Veterinary Receptionist to greet clients, manage scheduling, and handle payments with compassion. Onboarding will cover veterinary workflows and terminology, and prior veterinary experience is not required.

The role emphasizes professionalism, reliability, and a patient-centered approach. Candidates should have at least 1 year in front desk or medical customer service, with excellent communication and data-entry skills.

Qualifications

• Minimum 1 year of front desk/receptionist/customer service experience in medical, dental, urgent care, veterinary, or high-volume service env.
• Strong verbal and written communication with active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and POS/payments.
• Strong organizational skills with attention to detail and ability to multitask in a fast-paced setting.
• Proficiency in Microsoft Office; comfortable learning new software/workflows.
• Genuine affinity for animals and ability to work in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointments.
• Manage a multi-line telephone system, direct calls, and respond to scheduling inquiries.
• Handle client check-out, payments, posting charges, and scheduling future visits.
• Provide compassionate customer service to clients experiencing anxiety or distress about their pets.
• Perform accurate data entry and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, organized reception and waiting area.

Skills

Customer service

Verbal & written communication

Multitasking

Data entry

Medical terminology

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Edinburgh Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $15.00-$18.00 per hour dependent on skills and experience

Schedule: Monday, Tuesday, and Thursday 7:30AM-7:00PM, Wednesday 7:30AM-6:00PM, Friday 7:30AM-5:00 PM, Saturdays 8:00AM-1:00PM

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

About Edinburgh Animal Hospital

Edinburgh Animal Hospital is proud to serve Chesapeake, VA and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

We believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible.